Frequently Asked Questions

Q	How long does it take to ship products?
A	We ship within 24 hours, upon receiving your order online or fax.
Q	Will I have to purchase extra chain?
A	All of our hanging fixtures come with 12-ft chain, wire & ground included at no extra charge.
Q	Can I order special finishes?
A	We make it convenient when ordering your fixture. All fixtures come in the finish as shown in our catalog and eliminates the hassles of special orders.
Q	Do shades come with the fixture?
A	Metal or silk linen shades or glass shown on fixture at no charge.
Q	Can I switch out the glass from one fixture to another?
A	Each glass is specifically hand crafted for the fixture it is attached.
Q	How do you ship your fixtures?
A	We ship our products by the most  cost effective way, either FedEx ground, UPS or freight carrier.
Q	What happens if I incur damages?
A	Refuse the box! Please mark any delivery receipts of damages and refuse acceptance, then call AF Lighting at our toll free number 1-800 881-5483 (Contact Information) or email us.
Q	How can I acquire a catalog?
A	Please call us at (800) 881-5483 or (866) 215-4448 in Canada.